Your case has a status. Pick the one that matches what you have been told,
or what you see when you log in to kynect.
Social Worker View
Select the client's current case status to see stage-specific guidance, failure points, and next steps.
Your food benefits are active
Start getting your papers ready now.
You will likely need:
Log in to kynect to see your exact review date and any steps you need to complete.
Social worker note — Active case
Typical documents required:
Common failure points at this stage:
Log in to kynect to check your review date. kynect.ky.gov
Your papers are in — waiting on a decision
Watch for a letter or a message in kynect.
They may need one more thing from you. If you miss that request,
your case could be denied.
If it has been more than 30 days and you have not heard anything, call.
Social worker note — Pending case
Common failure points at this stage:
Check kynect for any outstanding document tasks on the case.
Clients in Eastern Kentucky may not have reliable internet access to monitor kynect —
consider calling DCBS on their behalf or arranging for kynect monitoring.
Your food benefits have stopped
Go to the next page to find out if you can get them back.
There may still be a way.
Route to Branch 4. Two recovery windows apply (KY DCBS Operations Manual,
Vol. II, MS 6520, R.08/21/23): 30 days after cert period end for timely
applications; 30 days from discontinuance date for untimely applications.
Fair hearing available within 90 days of notice date.